On July 28, 2020, Lu Xiang, deputy director of Shanghai Financial Consumer Dispute Resolution Center, and Ni Wenjing, assistant director of the comprehensive department, and their entourage visited Gaopeng (Shanghai) Law Firm for exchange work.

During the exchange discussion, Director Lu introduced the basic situation of Shanghai Financial Consumer Dispute Mediation Center. Director Lu pointed out that the Shanghai Financial Consumer Dispute Mediation Center is a pilot unit for the construction of non-litigation resolution mechanism for financial consumer disputes determined by the People's Bank of China Financial Consumer Rights Protection Bureau, and it is also the first professional mediation organization for financial consumer disputes in China. The current work of the Mediation Center focuses on four aspects: mediation, publicity, training and exchange, accumulating a lot of mediation experience, carrying out many beneficial innovations in mediation models and mechanisms, and can replicate and promote these experiences throughout the country, promote the development of national financial consumer dispute mediation, and constitute a diversified dispute resolution mechanism. In addition, the Mediation Center has set up about 120 mediation workstations across the country, and in the future, it intends to select mature law firms as mediation workstations to give full play to the professional quality of lawyers to participate in mediation, legal publicity and popularization.

Director Xie Xiangyang introduced the main business directions and areas of expertise of Gao Peng (Shanghai) Law Firm to Director Lu and his entourage. At the same time, it also expressed our willingness to play a professional and resource advantage for the further development of the mediation center, especially the construction of the mediation workstation. The vigorous development of the Shanghai Financial Consumer Dispute Mediation Center in recent years is obvious to all and impressive. Participating in the mediation of financial and consumer disputes is an excellent opportunity for lawyers to practice their social responsibilities and devote themselves to social welfare undertakings, and also provides a very good activity platform for lawyers to participate in building social harmony and promoting the construction of the rule of law.

At the end of the meeting, the two sides highly affirmed the form of in-depth exchanges through the symposium, and hoped to enhance cooperation through enhanced exchanges in the future, broaden new horizons and find new ideas in the mediation of financial and consumer disputes, so as to achieve common development.

(This article is translated by software translator for reference only.)